
perhaps next time Daniel Thwaites plc defaults on payment of long overdue invoices they might bear in mind how it may impact on their tenant's income because unfortunately for the tenants it is already happening
Blackpool best places to drink Map Info
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Phone No : 0845 548 8733

Phone No : 0845 548 8733

Phone No : 0845 548 8733

Phone No : 0845 548 8733

Phone No : 0845 548 8733

Phone No : 0845 548 8733

Phone No : 0845 548 8733

Phone No : 0845 548 8733

Phone No : 0845 548 8733

Phone No : 0845 548 8733

Phone No : 0845 548 8733
Blackpool best places to drink Latest Reviews
Reviewed : 02 Oct 2025
Overpriced, badly managed and bad service
The fact that its a spa hotel yet we couldn't use the Spa. Priority was given to locals and ppl who booked outside of booking.com. Feel cheated out of that given its a spa hotel and that's why we paid the overpriced rate yo go there. Also the service was bad and the food was bad. Took 40 minutes for breakfast to arrive and when it did it was presented by a young gentlemen who was covered in what patches. Poor guy, but not an appetising sight.
Reviewed : 29 Sep 2025
Really poor
Lift broken x nobody advised us so mother in law stuck in her room. Receptionist rude x abrupt. Food for a buffet was a disgrace, pretty much inedible. Have emailed General Manager 3 times along with the CEO of Thwaites x not even the courtesy of a reply from either of them, typical of Richard Bailey. If I could would give no stars but can only leave review if you click at least 1.
Reviewed : 23 Sep 2025
Thats our first last time we will come here.
We visited as a family and we were not impressed. The layout is not accommodating nor warm, the food was not great. I personally ordered the Haloumi starter which lacked flavour and texture and for mains I ordered the chicken and ham pie which tasted odd and had perfectly squared chicken pieces in a white sauce with chunky pieces of bacon; similar to that you get a KG of for a few quid along with a mass produced pastry lid.
Reviewed : 16 Sep 2025
Great value
Under new management and thought me an the missus would try out the new menu. The beer in here is always top notch and the food was great really good value for money. Had 2 courses a few drink bill was about £40 well worth it and just what we needed. Will definitely be back. Thanks very much guys
Reviewed : 10 Sep 2025
Spare your cash for the real spa hotel.
Hotel has no foyer.. its unbelievable. £234 a night for a junior room with no breakfast. Ancient rooms with dirty carpets and horrid smell. Got a room cheaper at a spa nearby not.far from Thwaites so called Spa.
Reviewed : 10 Sep 2025
Very disappointing to say the least
I was looking forward to returning for a Sunday lunch of the highest quality but what I was served fell considerably short. For starters the wife and I shared mussels. I often order mussels as I'm very partial to one from time to time. These were the worst I've ever had the misfortune to eat. Must of been frozen v strange taste. Really really poor. For main I had the lamb rump. At £26 this was quite possibly the most overpriced meal over ever eaten. 3 small tiny fatty pieces of lamb.
Reviewed : 09 Sep 2025
Wheelchair users Not Welcome
Tried staying here as a wheelchair user wanting to simply sleep, eat, wash and shower BUT despite booking a wheelchair accessible room this is not possible at at this 4**** hotel. They told me my only option was to use the spa facilities which were some 100m from my room. MOST UNWELCOME AVOID AT ALL COSTS IF YOU ARE A WHEELCHAIR USER !!!
Reviewed : 03 Sep 2025
Overpriced old rusty rotten hotel room for £250
Sofa bed was horrendously inadequate. huge mirror stuck above the main bed, which I was nervous of sleeping under, especially as a boy was killed near us from a large mirror falling off a wall and crushing him. woken up middle of the night by drunk guests parting in the halls, no staff to assist with the noise/behaviour. drinks very over priced, £10 for a glass of Prosecco. service at breakfast was non existent. so expensive for a grimy hotel room.
Reviewed : 01 Sep 2025
Overpriced, lacklustre service, couldn’t use facilities
We had several issues with our stay, all of which would probably have been fine at a cheaper hotel, but were really not up to four star standard. Furthermore could probably have let them go by if any member of staff had shown anything more than grumpy disinterest in our comfort or experience: I received emails telling me to call and book in advance to get a slot in the pool, when I did call I was told only direct bookings could prebook.
Reviewed : 31 Aug 2025
Awful food
Food was cold, didn't have what was on the menu and agreed for a substitute, which I could have cooked better myself. Oven chips, cold veg and just not nice.
Reviewed : 28 Aug 2025
Totally unacceptable
Called in for a drink 5pm. A group of I think regulars at the bar,one in particular tall,short grey hair and tattoos on both forearms never stopped fffing and blinding to the disgust of us and an elderly couple. Male member of staff behind the bar must have heard him and did nothing to tell him from using that language It's obvious they are regulars and think they can do want they want. Who wants to visit a pub and listen to the lowlife talk,I don't for sure.It needs addressing.
Reviewed : 27 Aug 2025
Really good value
Held our wedding reception at this venue. Nothing was too much trouble and all ran smoothly, from the timing of the food courses being served, even allowing breaks when needed as the portion sizes were generous. Food was all lovely and commented on by all. Big thank you to Tom, Mark and all the staff.
Reviewed : 19 Aug 2025
Disappointing.
The single room was dreadful. No chair to sit on. No shelving in bathroom to put toiletries on and the shower smelt of cat pee. Not a pleasant room to be in . Certainly not four star. It smelt awful, staff put bleach down the shower drain. Smell came straight back. Better rooms in a Premier Inn. Breakfast let down by having to wait too long fir your breakfast to come when ordered.
Reviewed : 15 Aug 2025
Disappointing once again
Alarm bells should have rung large sign outside advertising for chefs, service could not fault, starters pork pie and a garlic bread hot ok. Main courses not so good chips more like roast potatoes, cheese and onion pie Luke warm in middle very uninviting. ploughmans appeared to have been around a while ham dried up. Ham and eggs nothing special very salty.
Reviewed : 13 Aug 2025
So very disappointed
We dined there this evening! My partners starter & main course was ok but my food was hugely disappointing. My starter was smoked salmon with prawns “ and the salmon was dried around the edges plus the prawns where tasteless and a strange shade of green “ I understand it was ment to be a verde sauce” but the presentation and taste was yuk!! Partner main lasagne & he say was just ok! The pasta was hard.
Reviewed : 12 Aug 2025
Thwaites hospitality is unbelieveable
We arrived at 6.45 approximately and many people were eating meal in the outdoor area.We purchased our drinks (cost about £20.00).When we asked for menu to order meals we were told that they had stopped serving meals in outdoor area (despite fact that people around us were being served with full meals. When we asked what time they were supposed to stop serving meals outside, we were told there was no set time, they had just decided (for their own convenience) to stop at that minute.
Reviewed : 30 Jul 2025
Restaurant Shocking.
Slow unattractive staff. Food was on this occasion acceptable. Incorrect order constantly asking what is ordered I don’t understand how places like this stay open they are lucky with the lack of competition in the area.
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